SHIPPING POLICY
Shipping Overview:
We are committed to providing a seamless shopping experience to our customers. This Shipping Policy outlines thedetails of our shipping procedures, estimated delivery times, and related terms. By making a purchase on our website, you agree to theterms and conditions mentioned below.
Shipment processing time
All orders are processed within 2 business days（Excluding some pre-sale products）
Change shipping info after order
You can change or cancel the order within 24 hours. Contact via ww@wwjewelry.shop or our social media for any change or canceAny request regarding the order aiter 24 hours wil not be accepted and we will not refund.
Estimated Delivery Times
Estimated delivery times are provided based on the shipping method and your location. These are estimates and not guarantees. Factorssuch as customs clearance, weather conditions, and logistical issues may impact delivery times. The estimated delivery window istypically between 5 to 20 business davs for Europe.Uk and North America. between 3-10 business davs for Asia.
Shipping Limitations for certain regions
Our logistic partners could not guarantee to deliver to certain areas of your country such as remote areas or military/governmentaddresses. When you place an order we wil check with logistic company to see if we can ship to your address. f we are not able to do so.we will notify you within 24 hours after you place the order, and we will cancel the order and refund you.
Shipment Confirmation and Tracking number
Once your shipment is sent out. Usually, a tracking number will be updated within 2 days. The tracking number will be provided by thecarrier and we won't hold any responsibility of that
Customs, duties, and taxes
For international orders, customs duties, taxes, and other fees may be applicable upon arrival in your country. These charges are yourresponsibility and vary from country to country.wwjewelry is not responsible for any delays or additional charges imposed bycustoms authorities.
Damages
imaginecase is not liable for any products damaged or lost during shipping. ln the unfortunate event that your order is lost ordamaged during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the carierto resolve the issue. Claims made after 7 days may not be eligible for resolution.
Failed Delivery Due to Customer:
in the event that a delivery attempt is unsuccessful due to reasons such as an incorrect address provided by the customer, unableto contact the phone number on the shipping address, refusal of the package, or failure to claim the package from the carriers facilitythe customer will be responsible for any re-delivery costs. These costs will vary depending on the shipping method andlocation. Customer has to pay re-delivery fee within certain days of the failed delivery depending on the local carrier's requirement. If thecustomer refuses to pay the re-delivery fee, the package will be considered abandoned.The courier may choose to dispose of thepackage, and wwjewelry will not be able to offer a refund or replacement for the items in the order
Returns Policy
Please view our return and refund policy here
For more information, email support: support@wwjewellry.shop